Client Engagement Associate (Global)
Colombo, On-Site, 24/7 roster
Axinom provides modular software solutions for media and aerospace industries across the globe. From video streaming platform solutions to implementing in-flight entertainment solutions for major airlines. Established in 2001, we have been industry specialists for more than two decades.
What you will be a part of
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Engage website visitors at axinom.com via chat; understand their needs and work with our sales team to generate, leads
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Give short, tailored product walk-throughs via chat; schedule/hand over to Sales smoothly
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Explain Axinom products, solutions, and pricing at a high level (training & development is provided)
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Log, triage, and follow up on support/incident requests with internal team to help meet SLAs
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24/7 operations, to meet global demand. (working hours may differ based on the roster you will be a part of)
What we are looking for
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Fluent communication skills both in standard communication techniques and vocabulary (English)
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A proactive, organized mindset; reliable follow-through and teamwork
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Willingness to work in shifts (including nights/weekends)
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Problem solving skills
Nice to have
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Experience in customer service / chat support / sales (even internships)
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Exposure to tech, media, or transportation industries
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Familiarity with CRMs, online meeting tools, and presentation basics
Company offers
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Attractive salary + performance incentives
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Medical insurance and transport benefits
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Food compensation for late shifts
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Friendly, open office & global exposure; team events and more
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Access to AI based tools and subscriptions
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Pathway to becoming a Senior Client Engagement Specialist
If you’re interested in working in Colombo, Sri Lanka, send your application to jobs.lk@axinom.com.
