The aviation industry was among the hardest hit by the COVID-19 pandemic, 2020 being the worst year in history for air travel demand. However, the industry has shown incredible resiliency in its path to recovery, with many advancements towards digitalization. The main focus for the immediate future should be restoring confidence in air travel by minimizing the health and safety concerns of passengers and the crew.
With the nature of the pandemic, touchless travel has become of paramount importance for passengers across their end-to-end journey. As a result, airports and airlines are adopting digitalized safety measures, from contactless health screenings, check-in, and boarding, to a touchless in-flight experience.